Your career began with hands-on technical mastery and a strong service ethic, laying the groundwork for your future as a systems architect.
Key Contributions:
- Delivered hardware/software support across PCs, notebooks, tablets, netbooks, and AIO systems
- Managed warranty and RMA processes for HP and Dell, ensuring supplier accountability
- Provided remote technical support for SLA clients and field technicians
- Researched and resolved OS-level issues (Windows XP, Vista, 7), including service packs and security updates
- Led in-house training on BIOS updates and emerging technologies for indoor/outdoor tech teams
- Benchmarked and tested new product lines including notebooks, motherboards, and AIO PCs
- Administered Windows Server 2008 R2: Active Directory, DHCP, File Server, WDS, disk management
- Deployed Windows Vista/7 to 10ā100 client machines via WDS for new PC rollouts